Communications & Media consulting

In a world where people and businesses are always on—communicating, collaborating, and creating—ContactVerse helps you stay ahead. Transform legacy contact centers into intelligent, always-available experience hubs. Keep your customers engaged, your teams empowered, and your business growing with continuous, AI-driven innovation.

Communications & media now

$ 45B

estimated enterprise network spend in the next four years

35%

of consumers have unsubscribed from at least one of the Big 5 streaming services in the past 12 months

73 %

of consumers would be interested in a single service that captured and shared all of their basic information and content preference

$ 1.7T

the outlay the SMB segment will put in IT and digital services between now and 2026

How to reinvent communications and media

Communications

Media

Communications

ContactVerse empowers organizations to transform legacy contact centers into intelligent experience platforms—reducing costs, streamlining operations, and elevating every interaction. Through strategic partnerships and ecosystem integrations, we enable businesses to go beyond connectivity and lead the next era of customer experience innovation.

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Deliver new services to enterprises and SMBs

Build on your connectivity offerings to deliver new technology services through platforms. Leverage 5G, edge computing, and security to innovate tailored, industry-specific solutions that complement and enhance your core services.

Engage customers with service and experience

Empower customers with self-service options and personalize experiences using data and new AI applications. Make customer experience your competitive edge and growth driver.

Apply data and AI to everything you do

Unlock new revenue with future-ready data and AI foundations. Modernize your architecture to automate operations and transform front and back offices.

Drive growth with your network transformation

Unlock growth by transforming networks into open platforms. Re-engineer networks in the cloud, leveraging autonomy, AI and APIs to boost performance, attract ecosystem partners and create new services.

Build a future-ready tech foundation

To be ready for whatever comes next, build a digital core: a truly integrated foundation of cloud, open digital platforms, data and AI. Use it to scale AI and new technologies across the enterprise, creating a platform for agility and growth.